Returns Policy


We offer refund / exchange within first 1 (one) day from the date of your purchase. If 1 (one) day have passed since your purchase, you will not be offered return, exchange or refund of any
kind. In order to become eligible for a return or an exchange,

(i) the purchased item should be unused and in the same condition as you received it,

(ii) the item must have original packaging,

(iii) if the item that you purchased on a sale, then the item may not be eligible for a return / exchange. Further, only such items are replaced by us (based on an exchange
request), if such items are found defective or damaged.
If you need to place a return / exchange request for an eligible product/ item (as applicable) you need to send us an email support@kolkatacake.com

Shipping Policy

  1. We CANNOT commit any fix time for delivery. Deliveries will be made between 10 am to 7 pm on the given date.
  2. Same Day Delivery option is available only when order received till 4 pm will be delivered Same Day.
  3. Mid-night Delivery will be made between 11.30 pm to 12.30 am on mentioned / asked delivery date.
  4. Flowers are delivered separately by the vendors associated with us.
  5. The delivery will NOT be redirected / redelivered to any other address in any circumstance.
  6. The selected product will be delivered only in the city it is mentioned as “available” on this Site.
  7. Delivery might happen through R K FOODS  outlet in case of some urgency or non-availability of particular product / R K FOODS Outlet in vicinity of the delivery location.
  8. We will attempt delivery of the items ONCE. In case the delivery is not executed during the attempt, the customer shall still be charged for the order and no re delivery will be possible. We will consider the order as “executed” in the following cases :
    • Delivery not done due to wrong address.
    • Recipient not available.
    • Premises locked.
    • Wrong phone or Cell or Extension number/ not working / no reply or not connecting / reachable and delivery is not done.
    • Recipient refused the products.
    • Delivered the product at the Gate / Reception / Neighbor.
  9. Please note that Cakes, Chocolates, Cookies, Flowers and other perishable products are sourced locally at the delivery location & will be hand delivered.
  10. No Deliveries on prescribed holidays.
  11. The image displayed on the site are indicative in nature. Actual product may vary in appearance, shape or design as per the availability.
  12. We reserve the right to substitute the products with equal or higher value in case of non availability of the desired product.
  13. In case of floods / Heavy Rains / National Bandh we reserve the right to reschedule the delivery for another date.
  14. No change in instructions can be entertained after placing the order.
  15. Orders once placed cannot be cancelled.
  16. In case the product is not delivered due to any of the above reasons, the update will be available on the website and the same can be collected the delivering Indian Bakery outlet only on the same, details of which are available with our customer support team.
  17. We will not entertain any complaint for any product after 3 hours the time of delivery.
  18. Proof of delivery will be provided in case of any dispute in delivery.
  19. Delivery of certain branded items may not be possible / delayed under certain un-controllable circumstances such as product is not available in the market or discontinued by the manufacturer. In such cases, similar product, nearest to the description equal or higher in value shall be delivered.
  20. No Complimentary product will be given with any of the placed order.
  21. Offers are valid till stock last. We shall deliver the product as per the delivery mode specified.
  22. No modification is possible once the date is specified.
  23. Book your order minimum a day before (24 hours Prior Notice) .P .S Due to Summer season and Extreme heat cake order’s might be delivered in late evening or Early Morning as per climatic condition favorable for delivery Customers are requested to keep the cake in fridge after receiving the cake delivery for at least 30 mins ,since are subject to melt slightly and will become stable after cooling.
  24. If there are any shipping cost(s) levied by the seller or the Platform Owner (as the case be), the same is not refundable. For any issues in utilizing our services you may contact our helpdesk on +91 7980158506 Email :support@kolkatacake.com


You agree that there may be a certain category of products / items that are exempted from returns or refunds. Such categories of the products would be identified to you at the item of purchase. For exchange / return accepted request(s) (as applicable), once your returned product / item is received and inspected by us, we will send you an email to notify you about receipt of the returned / exchanged product. Further. If the same has been approved after the quality check at our end, your request (i.e. return / exchange) will be processed in
accordance with our policies.