Refunds Policy

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Standard Orders: Orders can be cancelled up to 24 hours before the scheduled delivery time without any charges. To cancel an order, please contact us at +91 7980158506 or email us at support@kolkatacake.com.

Same-Day and Fixed Time Deliveries: Cancellations for same-day and fixed time deliveries are not permitted once the order has been confirmed. Midnight Deliveries: Cancellations for midnight deliveries are not permitted once the order has been confirmed.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 to 10  Working days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at email: support@kolkatacake.com

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

If you need to place a return / exchange request for an eligible product/ item (as applicable) you need to send us an email support@kolkatacake.com

Address: R K FOODS 100/B/H/15, KAVI SUKANTA SARANI WARD NO 35 , BOROUGH III KOLKATA 700085 WEST BENGAL INDIA

PHONE : +91 7980158506